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Customer testimonials

Neil P. Rock - January 26^th, 2012

We have had a history of failures with our Vetus Electronic Engine Controls. We brought this to your attention Friday 20th January 2012. Your service and assistance regarding this issue has been outstanding. We conducted sea trials yesterday and are pleased to report all went well. Many thanks to all your team for a job well done. Especially Dan and Bernard who had to endure the brunt of my frustrations.

Eran Gindi - January 12^th, 2012

Hi Kelly, Sorry for the late replay. Yes you can charge the card for the amount in the invoice there’s no problems. I would like to mention that Sanchez did a great job! Many engineers before him didn’t find the problem on the night generator, and you are very lucky to have him onboard. Thanks again.

Pierre Decaix - January 8^th, 2012

Happy new year! I was very happy to have news from you. We spent 9 years sailing round the world (and about 8 since our last meeting) with Taranis, and we are still on her! We came back to West Indies last May 2011 and we left Taranis in Sainte Lucia, spending summer at home in France. We returned to West Indies last November and we are now coasting around La Martinique. The good news for you (and for us!) is that our Northern Lights generator is still running very well and had absolutely no failure since you installed the new exhaust system. I will contact Frank Agren in Martinique (who became a friend) to give information about it. We will be happy to meet him again! We will spend the next coming weeks in the Marin marina. I think also we will go to Tortola in the next coming months and we will also be happy to meet you. Best regards!

Alwyn Coetzee - January 7^th, 2012

Firstly thank you for fantastic service. It was on short notice, and you were very accommodating in helping. Everyone I spoke to on the phone was very friendly and professional. Sanchez was very friendly and very descriptive of everything he did. Great service! I will definitely recommend you to all my friends on boats in the area. Please go ahead and charge the amount quoted. Have a great day!

Peter Bonta - February 17^th, 2011

Kelly, Thanks for the invoice and all your help over the past days during the repairs... Please thank Sebastian and Sean and the rest of the crew for all their hard work and diligence, too. The genset's been running beautifully. Again, our thanks!

Audrey De La Salle, Electec - February 4^th, 2011

Hi guys, the generator is here! Thank you very much for all your efforts to make everything happen so quickly. Our client will be happy when he arrives on Sunday as he wants to start sailing on Monday!!

Susan - January 21^st, 2011

Thank you. The guys were very courteous and professional and it really came together. It is a pleasure doing business with you, Dan and the crew at Parts and Power, including the girls in the office. Thank you. Best regards.

Steve - January 5^th, 2011

Dan, I just wanted to say that the passengers and crew on Resolute thank you and your team at Parts and Power for the efforts in expediting the delivery of the ECU board last minute so that we were able to change out our faulty part and install the new replacement part in 24 hours. A great effort considering everyone was shutting down for the holidays and it was late in the day.

Matthew - December 27^th, 2010

Andy, First off I would like to Thank you and your team over there for your fast help with this order and how pleasant of an experience it was working with you. Because of that I will continue to get all of my parts from you when I can. I am currently installing a rebuilt Perkins 4108m into an 87 oday sailboat and have now with your help took her out for the first time on Christmas day. Thanks again for everything.

Peter Hosten - Grenada Marine - December 21^st, 2010

Hi Tom. Just to let you know how we appreciate Andy's professional help with this situation. Hopefully we should have the parts by Thursday. Regards.

Tim Dabbs - Marine Maintenance Service Ltd - December 20^th, 2010

Andy, Just a quick note to say thank you for staying late at the port today to ensure that my both clients received there parts. They will now both make there charters. One unit already installed, the other hopefully by midday tomorrow. Regards.

Lisa, FrostLine, Complete Marine Services N.V. - December 16^th, 2010

Thank you Drew. See, you are an angel! Please send the part straight to us. Usual address as you would send anything else. Thanks for the info on labour charges to. Wowee, that's the quickest warranty deal I've had to sort out. You're on the ball today!!! Thank you, thank you, thank you.

Nicola & Phil - December 8^th, 2010

Dear Kroy, you are a true credit to Parts and Power, thanks so very much indeed for getting the part out to us ASAP, it is so very much appreciated. Kind Regards.

Nick Kitney, Engineer, MY Touch - November 30^th, 2010

Hi, just thought I'd let you guys know how we went with the new starter motor Wilfred installed last week, all seems to be going well, we completed the rest of the trip no problems, and are back in St Thomas now. Just wanted to say thanks for the help, Wilfred did a great job, especially given the circumstances. Regards!

Ian Burnie - November ^18th, 2010

Kroy, the injectors arrived today, they look great. Many thanks to you all at Parts & Power Ltd. Thanks. Here is a picture of my Nauticat, your injectors are going into it.

Connie Elson – s/v Tashtego - November 9^th, 2010

A belated thanks to all of you. The timing belt was quickly installed once customs let go of it. Will be ordering oil filters when we reach Cartagena.

John West – Managing Director – TMM St. Vincent Ltd - June 15^th, 2010

Thank you all for many years of excellent service which has allowed us to provide our boat owners and charterers with the standard of maintenance they reasonably expect. Your product knowledge is second to none and the fast efficient processing of our orders makes all of the difference. We look forward to doing business with you for many years to come.

Doug & Jan - June 15^th, 2010

Kroy and Andy and Crew, Parts received and are perfect! Thank you all so much for excellent service! Also, we are very pleased that your prices are comparable to, or even lower than, various quotes we got online. As long as we are in St. Thomas, we'll continue to shop with you to keep our old Perkins happy. Perhaps we'll even get to shop with you in person one day. Many Thanks again!

Rex Dugan | All Points Marine, LLC - April 14^th, 2010

Just a thank you for the job Kroy did for All Points. I had been informed that you did not have a part in stock for an emergency order and had requested the parts overnight from Seattle. Kroy caught on the PO that there were different numbers associated with the parts and contacted me. Thanks to his diligence we will be able to get the boat running a day earlier. The customer is extremely impressed and happy.

Julian | Freewheel - March 18^th, 2010

Dear Dan, I much appreciate the most efficient assistance you have given. As a result of our discussions I was able to track down two problems: a faulty fuel filter which probably caused a blockage in the number 2 injector. Luckily I have spares of both parts and have fitted them myself so we should be able to continue with our cruising plans rather than divert for your company to have a look at the generator for us. Once again, I can only say thank you for the support you gave. Best regards.

Marta L Batista | Morgan Trust Corporation Limited - March 4^th, 2010

Dear Drew, First of all on behalf of our Board of Directors and myself as the Senior Manager I would like to thank you for all the support we received from you last week Thursday when our office operations were disrupted because of a car accident. Words cannot express how valuable your help was and still is. Dan, Hank and all your team have been displaying the highest level of professionalism and accountability that an organization like ours shall receive also based on the regulatory environment that surround us nowadays. We were able to put in place our back-up office plan and before the day ended we were able to resume services from our premises. Our clients did not notice the situation. For that we thank you. Thank you once again. Kind regards.

Shane Vowels - March 3^rd, 2010

Thanks again guys everything showed up this morning. So much for island time. Cheers.

Christalle - February 9^th, 2010

Ok Kroy, thank all the Parts and Power Team for me. Your company is very efficient. There is a guy on Saba Mr. Craig Buchanan and he told me when he used to live down there that he dealt with your company. I think he still does. He told me, you guys are really good. Don't think I am over thanking you but there are some companies that can't even be compared to yours. I just love to show people I am thankful and like to be friendly.

Ingrid Klich - December 24^th, 2009

Hi all at P&P, thanks very much for your quick response in shipping the pump. I truly appreciate your service in this matter. Fax with credit card information will be sent this morning. Happy Holidays. Thanks again.

Craig Lovett - February 27^th, 2008

Kroy, your blood's worth bottling! Thanks for such prompt attention, I really appreciate the back-up you guys provide, even though I don't always show it. I'm sure you know what it's like with an irate customer breathing down you neck!

Jeffrey Bisson - February 25^th, 2008

Good Morning Tom Thanks so much for Friday. Sebastian was great and I am pleased with the results. I am exchanging the Mufflers and we will be all set there. I waited as long as I could before departing and as I had a very successful sea trial I did the right thing. Sebastian left his backpressure test rig in the hull. I am not sure it is a gift but I will keep it safe in any event. Thanks for the bag of goodies, it was nice to get them and very nice to have some stuff to hand out to the guys. The playing cards were a bigger hit than I would have imagined.

Paul & Lynn Elliott - June 04^th, 2008

Kroy, Thank you soooo very much for making this shipment happen. Steve was a very valuable help and we do certainly appreciate all the help and cooperation that have we received. It is certainly nice to know that when sailors are in need that there are people like you to help us out.

Capt Les Annan - May 21^st, 2008

Hello Tom, I wanted to thank you and your company for the fine work you did. We are always on a tight time schedule and I was unfamiliar with your company. I must say everything worked out perfect the timing was exactly as promised and I now have two generators and a bow thruster. I am very happy with the work done and I would highly recommend your company to other captains. Please send me a bill with the finally charges. I paid Kevin on Husky direct. I hope your trip went well.

James N Guirl - November 19^th, 2007

Drew: I want to thank you for your quick response to my service request of last Monday (November 12th). I would also like to complement your organization and specifically Mario, Royston and Sebastian for their excellent effort trouble shooting and solving my engine problems. Beginning with a port side engine that would not start upon launching after a summer on the hard and thinking that it was a starter but eventually discovering that it was an innocuous small relay, was found only after a very dogged and persistent effort on the part of all. They did not quit until they where absolutely sure what the problem was and that the solution was in hand. Good job! As I have an additional service request in for work on the forward state room and salon A/C units please use the current open work order for invoicing.

Capt. John Himmelmann, Sailing Yacht Big Dog

Hi Drew, What a pleasant surprise today when Mario showed up with the new air con. Installed and working very nicely. Thanks!

Capt. Matthew Spencer, President Spencer Ocean Services

Hello Brian, Your service was excellent and I can not think of any company that has given better service in my quest to replace this engine. At this time I am rebuilding the old engine and may replace it a while from now, but we will see. So, I am sorry to say we will not be purchasing an engine this year. Thanks again, and I would recommend anyone I meet of your company. Have a nice day.

Clement

Hi Kroy, Please send me the BL # for my shipment when dispatched. I must also tell you that I'm quite impressed with the prompt attention given to my (small) order by Steve and yourself, and look forward to bringing you more business (as needed at my end!) in the future. You guys rock!

Harcourt

Dear Sirs, Parts for M90 Perkins received today,I wish to express my gratitude for your prompt attention and patience and I hope to be able to do further business with you. Thanks.

Chris Gartner, Captain Maltese Falcon

Dear Tom, I just wanted to thank you and the guys that all came to our rescue by fixing our tender, it runs fine today and the charter guests are happy which makes us happy!!! Once again thanks for all of your help yesterday and throughout our winter season! Also, please say thanks very much to Drew, Ford and Shainty and tell them that next year when we come back to the BVI's that you are all welcome onboard for a couple of beers and a tour of the Falcon. Take it easy and when you guys get the invoice done please send it to me so that I can clear it up ASAP.

Chris Hackshaw

Thank you Kroy, It has been a pleasure dealing with you and your company I will be in contact in the future.

Capt. Bill Henry and Ingrid

Thanks very much Kroy. We appreciate your great service. Parts arrived Thursday as promised. Wow, wish we could get someone to provide service like that here in PR.

Elaine DeLap

Good to know your there. Will stay in touch as the deal progresses. thanks again. Walt Delap pls pls thank Sharada for her quick reply and info. Sounds like a terrific person to have on staff.

Capt. Jack

Tony, yesterday I called Charleston, SC., Clearwater, FL., Miami, Fl., St. Petersburg, Fl., and nobody had the parts I was looking for. I was told I had to order them from England and it was cost prohibitive. I was about to give up but I remembered buying parts for my engine from your store when I was in Tortola so I thought I would give it a try. I spoke to a gentleman named Steve; who was very thorough, friendly and went out of his way to find every part I needed as individual pieces to make up the complete bill of material for my heat exchanger. Best of all, you had the whole thing in stock. He didn't brush me off like the other four establishments did, He took the time to help me and was very understanding and knowledgeable about the product and the engine. Please express my gratitude for service beyond my expectation, from Steve Hoover!!!

Anonymous attached to bottle of Pussers rum

Sebastian, Thanks for your help the other day with my starter problem. It turn out it was the relay. Thanks.

If you would like to write a testimonial about your experience, please contact us. Please note however we don't post all the testimonials at once because of the over whelming amount we receive. However it will be parsed by our servers, read by an agent and entered into our testimonials database.

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