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Marta L Batista | Morgan Trust Corporation Limited - March 4th, 2010
Dear Drew, First of all on behalf of our Board of Directors and myself as the Senior Manager I would like to thank you for all the support we received from you last week Thursday when our office operations were disrupted because of a car accident. Words cannot express how valuable your help was and still is. Dan, Hank and all your team have been displaying the highest level of professionalism and accountability that an organization like ours shall receive also based on the regulatory environment that surround us nowadays. We were able to put in place our back-up office plan and before the day ended we were able to resume services from our premises. Our clients did not notice the situation. For that we thank you. Thank you once again. Kind regards.
Shane Vowels - March 3rd, 2010
Thanks again guys everything showed up this morning. So much for island time. Cheers.
Christalle - February 9th, 2010
Ok Kroy, thank all the Parts and Power Team for me. Your company is very efficient. There is a guy on Saba Mr. Craig Buchanan and he told me when he used to live down there that he dealt with your company. I think he still does. He told me, you guys are really good. Don't think I am over thanking you but there are some companies that can't even be compared to yours. I just love to show people I am thankful and like to be friendly.
Ingrid Klich - December 24th, 2009
Hi all at P&P, thanks very much for your quick response in shipping the pump. I truly appreciate your service in this matter. Fax with credit card information will be sent this morning. Happy Holidays. Thanks again.
Craig Lovett - February 27th, 2008
Kroy, your blood's worth bottling! Thanks for such prompt attention, I really appreciate the back-up you guys provide, even though I don't always show it. I'm sure you know what it's like with an irate customer breathing down you neck!
Jeffrey Bisson - February 25th, 2008
Good Morning Tom Thanks so much for Friday. Sebastian was great and I am pleased with the results. I am exchanging the Mufflers and we will be all set there. I waited as long as I could before departing and as I had a very successful sea trial I did the right thing. Sebastian left his backpressure test rig in the hull. I am not sure it is a gift but I will keep it safe in any event. Thanks for the bag of goodies, it was nice to get them and very nice to have some stuff to hand out to the guys. The playing cards were a bigger hit than I would have imagined.
Paul & Lynn Elliott - June 04th, 2008
Kroy, Thank you soooo very much for making this shipment happen. Steve was a very valuable help and we do certainly appreciate all the help and cooperation that have we received. It is certainly nice to know that when sailors are in need that there are people like you to help us out.
Capt Les Annan - May 21st, 2008
Hello Tom, I wanted to thank you and your company for the fine work you did. We are always on a tight time schedule and I was unfamiliar with your company. I must say everything worked out perfect the timing was exactly as promised and I now have two generators and a bow thruster. I am very happy with the work done and I would highly recommend your company to other captains. Please send me a bill with the finally charges. I paid Kevin on Husky direct. I hope your trip went well.
James N Guirl - November 19th, 2007
Drew: I want to thank you for your quick response to my service request of last Monday (November 12th). I would also like to complement your organization and specifically Mario, Royston and Sebastian for their excellent effort trouble shooting and solving my engine problems. Beginning with a port side engine that would not start upon launching after a summer on the hard and thinking that it was a starter but eventually discovering that it was an innocuous small relay, was found only after a very dogged and persistent effort on the part of all. They did not quit until they where absolutely sure what the problem was and that the solution was in hand. Good job! As I have an additional service request in for work on the forward state room and salon A/C units please use the current open work order for invoicing.
Capt. John Himmelmann, Sailing Yacht Big Dog
Hi Drew, What a pleasant surprise today when Mario showed up with the new air con. Installed and working very nicely. Thanks!
Capt. Matthew Spencer, President Spencer Ocean Services
Hello Brian, Your service was excellent and I can not think of any company that has given better service in my quest to replace this engine. At this time I am rebuilding the old engine and may replace it a while from now, but we will see. So, I am sorry to say we will not be purchasing an engine this year. Thanks again, and I would recommend anyone I meet of your company. Have a nice day.
Clement
Hi Kroy, Please send me the BL # for my shipment when dispatched. I must also tell you that I'm quite impressed with the prompt attention given to my (small) order by Steve and yourself, and look forward to bringing you more business (as needed at my end!) in the future. You guys rock!
Harcourt
Dear Sirs, Parts for M90 Perkins received today,I wish to express my gratitude for your prompt attention and patience and I hope to be able to do further business with you. Thanks.
Chris Gartner, Captain Maltese Falcon
Dear Tom, I just wanted to thank you and the guys that all came to our rescue by fixing our tender, it runs fine today and the charter guests are happy which makes us happy!!! Once again thanks for all of your help yesterday and throughout our winter season! Also, please say thanks very much to Drew, Ford and Shainty and tell them that next year when we come back to the BVI's that you are all welcome onboard for a couple of beers and a tour of the Falcon. Take it easy and when you guys get the invoice done please send it to me so that I can clear it up ASAP.
Chris Hackshaw
Thank you Kroy, It has been a pleasure dealing with you and your company I will be in contact in the future.
Capt. Bill Henry and Ingrid
Thanks very much Kroy. We appreciate your great service. Parts arrived Thursday as promised. Wow, wish we could get someone to provide service like that here in PR.
Elaine DeLap
Good to know your there. Will stay in touch as the deal progresses. thanks again. Walt Delap pls pls thank Sharada for her quick reply and info. Sounds like a terrific person to have on staff.
Capt. Jack
Tony, yesterday I called Charleston, SC., Clearwater, FL., Miami, Fl., St. Petersburg, Fl., and nobody had the parts I was looking for. I was told I had to order them from England and it was cost prohibitive. I was about to give up but I remembered buying parts for my engine from your store when I was in Tortola so I thought I would give it a try. I spoke to a gentleman named Steve; who was very thorough, friendly and went out of his way to find every part I needed as individual pieces to make up the complete bill of material for my heat exchanger. Best of all, you had the whole thing in stock. He didn't brush me off like the other four establishments did, He took the time to help me and was very understanding and knowledgeable about the product and the engine. Please express my gratitude for service beyond my expectation, from Steve Hoover!!!
Anonymous attached to bottle of Pussers rum
Sebastian, Thanks for your help the other day with my starter problem. It turn out it was the relay. Thanks.
If you would like to write a testimonial about your experience, please contact us. Please note however we don't post all the testimonials at once because of the over whelming amount we receive. However it will be parsed by our servers, read by an agent and entered into our testimonials database.